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How to Resolve Restart Vugen Issue in Loadrunner


How to recover from the following Vugen Restart issue in loadrunner.

Vugen has encountered a problem and needs to close. We are sorry for the inconvenience.
Vugen will try to recover any unsaved data you were working on.
Restart Vugen
Please tell HP about this problem.
We have created an error report that you can send to help us improve Vugen. We treat this report as confidential and anonymous.

Selecting any option during the error popup the vugen will crash.

Sometimes you can recover from the crash. Open the temp folder (Go to Start ->Right click and click on explore ->Local Setting->Temp) in your system and find out the script name started with noname and the date and time recently recorded. Open the script and goto Tools -> click on Regenerate the script. The script will be regenerated.

If the above option did not work try the below option.

Go to Windows Start -> and click on “Run”

Type “Regedit” and enter.

Go to "HKEY_LOCAL_MACHINE/SOFTWARE/Mercury Interactive/LoadRunner/Vugen/Thumbnails"  or "HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/Mercury Interactive/LoadRunner/Vugen/Thumbnails" (in 64bit versions of Windows)

Double-click on "GenerateThumbs," and set the value to zero.

Close and restart the Vugen. If possible try to restart the system.

Try replaying the script and it should work without any errors.

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